Frequently Asked Questions: The Basics

 

What is the ASA Digital Library?

The ASA Digital Library provides more than 100,000 articles from the thousands of technical experts who currently participate in ASA and those who have participated throughout its 75+ year history. This includes papers in the Journal of the Acoustical Society of America, JASA Express Letters, Acoustics Research Letters Online (ARLO), NOISE Control, Sound: Its Uses and Control and acoustical standards.

Can individuals subscribe to the Digital Library?

Subscriptions to the ASA Digital Library are available to both individuals and organizations. In addition, users without subscriptions can download papers for a per-paper fee.

How do I obtain a Personal Subscription to the Digital Library?

Personal subscriptions are provided to members of the Society. Please visit the ASA home page for information about how to join the Society at http://asa.aip.org/map_membership.html.

Where can I find more information about my Personal Subscription account?

For more information about your Personal Subscription account, please contact the Scitation Help Desk:

Via email at help@scitation.org
Via telephone (U.S. and Canada) at 1-800-874-6383
Via telephone (all other locations) at 1-516-576-2664
The help desk is staffed from 07:30 to 23:00 EST (12:30 to 04:00 GMT), Monday through Friday.

What are the software requirements for the Digital Library?

To take full advantage of all of this service's features (browsing of Tables of Contents, searching the databases, viewing PDF, etc.), the following software configuration is recommended:

A graphical WWW browser that supports the following browser features which are widely accepted as the current industry standard in web browsers:

HTML forms
User authentication
Table extensions to the HTML specifications
Cookies (enabled)
Javascript (enabled)

The latest versions of Netscape Navigator or Microsoft Internet Explorer are recommended to view the abstracts in the database "views" properly.

Since the Article Collection feature requires JavaScript support to work optimally, please upgrade to the latest versions of either Netscape or MSIE should you wish to use it.

As stated, authentication is required in order to enforce the publisher's subscription controls over its journals. This control is based on Netscape software products, and depends on the Netscape "cookie" mechanism to authenticate and track both individual and institutional users throughout the system. While browsers that do not support this mechanism may function adequately, AIP OJS technical support in regard to authentication problems will NOT be extended to users who are not running either Netscape Navigator (version 2.0 or higher) or Microsoft Internet Explorer (version 2.0 or higher).

Adobe Acrobat Reader - IMPORTANT: Proper display of full-text PDF papers in the ASA Digital Library requires Adobe Reader 5.0 or higher. PDF's have been produced using Adobe Acrobat 5 or greater and the PDF creation software is not backward compatible. If you have an earlier version of Adobe Reader, you may click here to download the current version: Download current version of Adobe Reader

What if I need help?

If you experience any technical problems using the Digital Library or managing your account online, please contact:


Online Services Customer Support
American Institute of Physics
Suite 1NO1, 2 Huntington Quadrangle
Melville, NY 11747-4502 USA
Phone (U.S. and Canada): +1 800 874 6383
Phone (other locations): +1 516 576 2664
FAX: +1 516 576 2604


E-mail: help@scitation.org
Customer service office hours are currently from 07:30 to 23:00 Eastern (U.S.) Standard Time (13:30 to 04:00 GMT).

How do I change my password?

If you forgot your password, on the login page you'll find a link to obtain it at (http://scitation.aip.org/accounts/forgotPassword.jsp). You will receive a temporary password via email. After logging in with your temporary password, you will be able to change to another password of your preference. If you need further assistance, please contact our Online Services Help Desk at:

(516) 576-2664
Toll Free US/Canada : 1 (800) 874-6383
Email: help@scitation.org

Identify yourself as a JASA subscriber and have both your username (login ID) and Membership ID number available.

Do you offer institutional access to the Digital Library or organizational site licenses?

Institutional subscribers or subscription agents that wish to subscribe to the Journal of the Acoustical Society of America or who have questions about existing subscriptions should contact:


Phone/Toll Free: 1-800-344-6902
Phone/outside USA/Canada: 1-516-576-2270
E-mail: subs@aip.org
Fax: 1-516-349-9704
AIP Circulation & Fulfillment Division
Suite 1NO1, 2 Huntington Quadrangle
Melville, NY 11747-4502